Join Our Team of Excellence

Customer Service Representative at Detail Cleaning Services!

Job Description

Are you ready to join a supportive, fast-growing team where your communication skills, problem-solving abilities, and customer focus can shine? We’re looking for an enthusiastic Customer Service Representative to help our clients and support our cleaning technicians through inbound calls, texts, and email communications. Come grow with us and be part of a dedicated team that values excellence, teamwork, and commitment to client satisfaction.

What We’re Looking For:

Organized & detail-oriented – You thrive on structure and follow-through.
- Problem solver – You see challenges as opportunities to create solutions.
- Clear communicator – Professional, empathetic, and confident in every interaction.
- Calm under pressure – You stay focused when things get busy.
- Team player – You work collaboratively to make sure both clients and teammates succeed.
Bilingual Skills: Fluency in both Spanish and English is preferred.

What You’ll Do
- Answer and resolve technician and client inquiries by phone, email, and text.
- Handle service cancellations with empathy and drive client retention.
- Manage schedule adjustments, skip requests, and breakage reports.
- Support with unpaid invoice follow-ups and client refunds.
- Keep tickets clear and updated.
- Share daily tips and keep communication flowing with the team.
- Assist with price inquiries and candidate scheduling.
- Celebrate happy customers by sending them review links.

Benefits of Working at Detail Cleaning Services:

Opportunities for Growth: Advance in your career and move into leadership roles.
Weekly Pay: $300 during training the first two weeks only, and then earn $325 weekly
Positive Work Environment: Supportive team, regular team-building activities, and no night shifts.
Remote Work: Work from the comfort of your home.
Generous Time Off: Paid vacation, PTO, birthday time off, and up to four paid holidays.
Great work environtment: Be part of a supportive, positive team culture where your work truly makes a difference

Work-from-Home Requirements:

Reliable Internet: At least 10 Mbps download and 2 Mbps upload for stable connectivity.
Productive Workspace: A quiet, secure, and distraction-free environment to ensure high-quality customer support.

Join Us!

Start a rewarding career in a company that values your dedication and supports your growth. Be part of a team that not only cares about excellent service but also values work-life balance, flexibility, and a positive work culture.

Job Description

Tired of feeling like another number in a large corporation? Come join our small family business and grow with us! We are hiring Sales Representatives to help increase our current list of clients. All sales are inbound calls or inquiry follow ups, we don’t do cold calling! You will get to join an excellent and dedicated team that will support you the whole way!

You must be responsible, polite, and able to follow instructions from the supervisors in the company. “Remote/work-from-home work is required. You must have the space and equipment (computer and reliable internet connection) to perform the job.

We are looking for:

We need someone who can work Monday through Friday
Someone who is enthusiastic about selling a service!
Excellent English written and verbal communication skills are a must.
Promptly answer incoming calls inquiring about our services. No cold calling!
Experience with the sales process. Overcoming sales objections, etc.…
Follow up on new/existing leads.
Experience in dealing with customer inquiries of different types (i.e. service requests, billing questions, resolving service dissatisfaction, etc.)
An ability to problem solve and multitask.
Strong attention to detail and ability to adapt to change.
Goal oriented and ability to deliver expected results in a timely manner.
Ability to easily learn different CRM Systems
Knowledge of Google Workspace tools, VOIP.
Customer Service Experience is a plus.
Full time Availability.
Bilingual (Spanish and English).
Be a team player and have initiative.

What we offer:

Weekly Pay: Begin with a $250 weekly base pay, with the potential to earn an additional $25 per week within the first three months, pending performance evaluation.
Hours of Operation: 8-9 hour weekday shift and open to working on weekends.
No night shifts!
Work from Home!
Paid Training
5 Paid Vacation Days after 1 year
Up to 4 Holidays Paid Off
Opportunity to grow with us!

Requirements to work from home:

Excellent Internet connectivity:

Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Productive work environment:
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
A quiet and distraction-free, secure place to work.
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About Us:

Cinderella Cleaners was started in 2009, our goal is to become Tucson’s most trusted cleaning service. You will quickly see that we are not just any cleaning service, as you get to know us… you’ll appreciate our care, attention to details, and service excellence. We are a value-based company in everything we do. We are very selective when it comes to our staff, we only hire and train the best. We take care of our people knowing they’ll take care of you!

What is the secret to our success?

Simple. We take care of our employees and they take care of the happy clients. We have a highly motivated team of techs and a rockstar office staff that take great pride in bringing friends and neighbors in the area the great feeling of a clean home by providing professional, detail-oriented and friendly service with a personal touch each day – caring for each home as if it were their own.