Join the Top-Rated Cleaning Company in Texas and Help Us Keep Our Operations Running Flawlessly

Virtual Scheduler/Dispatcher Job Application at Detail Cleaning Services

Job Description

Detail Cleaning Services is hiring a Virtual Scheduler / Dispatcher to join our remote operations team. You’ll be the command center behind the scenes managing schedules, supporting sales, and keeping communication flowing between clients and cleaning technicians.

If you’re bilingual (English/Spanish), highly organized, and love solving puzzles under pressure, this is your opportunity to shine.

Why This Role Matters

At Detail Cleaning Services, consistency is our reputation.
We serve hundreds of clients each week and every successful clean depends on a flawless schedule.
As our Scheduling Coordinator, you’ll make sure:

Technicians have balanced routes and fair workloads.
Clients receive on-time service without disruption.
Our master schedule stays optimized 7+ days ahead.
Last-minute changes are handled with calm professionalism.

Your accuracy and focus will directly improve client satisfaction, technician retention, and company growth.

What You’ll Do

Answer and manage technician and customer calls daily.
Respond promptly to Missive emails and texts.
Build, update, and optimize the Master Schedule every day.
Maintain consistency by assigning repeat clients the same technicians whenever possible.
Prevent scheduling conflicts and ensure zero bumped clients.
Work on the schedule daily and fix any changes
Support operations leadership with daily updates and reports.

What We Expect From You

Bilingual: Fluent English and Spanish (written and spoken).
Organized & Detail-Oriented: You notice the small things others miss.
Strong Problem Solver: You think ahead and stay calm under pressure.
Clear Communicator: Professional, proactive, and friendly in every interaction.
Accountable: You take ownership of your schedule and results.
Team player: You thrive in a fast-paced, client-focused environment where every detail counts.

Why You’ll Love Working Here

We don’t just hire people to fill a seat we invest in team members who want to grow. Here’s what you can expect:

Weekly pay $350 + performance bonuses $50 (up to $400/week)
1 week paid vacation after your first 6 months
Paid major holidays off (Christmas, Thanksgiving, New Year’s Day, Independence Day, and your birthday)
Career growth opportunities we promote from within as we expand
Be part of a supportive, fast-growing team that values excellence and accountability
Positive culture: Work with a supportive, fast-paced team that values excellence, honesty, and reliability.

Join Us!

Job Description

Tired of feeling like another number in a large corporation? Come join our small family business and grow with us! We are hiring Sales Representatives to help increase our current list of clients. All sales are inbound calls or inquiry follow ups, we don’t do cold calling! You will get to join an excellent and dedicated team that will support you the whole way!

You must be responsible, polite, and able to follow instructions from the supervisors in the company. “Remote/work-from-home work is required. You must have the space and equipment (computer and reliable internet connection) to perform the job.

We are looking for:

We need someone who can work Monday through Friday
Someone who is enthusiastic about selling a service!
Excellent English written and verbal communication skills are a must.
Promptly answer incoming calls inquiring about our services. No cold calling!
Experience with the sales process. Overcoming sales objections, etc.…
Follow up on new/existing leads.
Experience in dealing with customer inquiries of different types (i.e. service requests, billing questions, resolving service dissatisfaction, etc.)
An ability to problem solve and multitask.
Strong attention to detail and ability to adapt to change.
Goal oriented and ability to deliver expected results in a timely manner.
Ability to easily learn different CRM Systems
Knowledge of Google Workspace tools, VOIP.
Customer Service Experience is a plus.
Full time Availability.
Bilingual (Spanish and English).
Be a team player and have initiative.

What we offer:

Weekly Pay: Begin with a $250 weekly base pay, with the potential to earn an additional $25 per week within the first three months, pending performance evaluation.
Hours of Operation: 8-9 hour weekday shift and open to working on weekends.
No night shifts!
Work from Home!
Paid Training
5 Paid Vacation Days after 1 year
Up to 4 Holidays Paid Off
Opportunity to grow with us!

Requirements to work from home:

Excellent Internet connectivity:

Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Productive work environment:
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
A quiet and distraction-free, secure place to work.
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About Us:

Cinderella Cleaners was started in 2009, our goal is to become Tucson’s most trusted cleaning service. You will quickly see that we are not just any cleaning service, as you get to know us… you’ll appreciate our care, attention to details, and service excellence. We are a value-based company in everything we do. We are very selective when it comes to our staff, we only hire and train the best. We take care of our people knowing they’ll take care of you!

What is the secret to our success?

Simple. We take care of our employees and they take care of the happy clients. We have a highly motivated team of techs and a rockstar office staff that take great pride in bringing friends and neighbors in the area the great feeling of a clean home by providing professional, detail-oriented and friendly service with a personal touch each day – caring for each home as if it were their own.